Returns Policy

We are more than happy to exchange any product that has not been worn and still in purchase condition.

Exchanges also apply if your garment is faulty or damaged and we have another product available in your same size in stock. If stock is unavailable in your purchased product, you will be eligible for a refund.

Please inspect your items upon delivery and notify us within 14 days of receiving your product if items are faulty or in need of returning. You can contact us via email at contactstellaclaire@gmail.com.

Sizing returns

A clear size guide has been provided on the product page, so we recommend you check this thoroughly before you purchase to avoid sizing issues. However we are able to exchange your items if they don’t fit and match our exchanges criteria.

Stella Claire does not alter or resize items that do not fit. We can only offer a refund or exchange.

Terms and Conditions

Items must be returned clearly named with your order number.

We will not accept returns that have been worn or washed.

We will assess the item upon return to ensure that these requirements are met before your refund or exchange is processed.

Shipping charges are not refunded due to return based on change of mind. We will only refund the shipping cost if your items are faulty or damaged.

Stella Claire is not liable for the loss of items upon return. We would recommend you track your shipping to ensure they are not lost on their way to our office.

Any further inquiries on shipping and returns can be sent to contactstellaclaire@gmail.com. Instagram dm’s are not recommended as they are not regularly checked.

Returns address

8 Crummer Road
Grey Lynn
Auckland
1021