Returns Policy

We are more than happy to exchange any product that has not been worn and still in purchase condition.

Exchanges also apply if your garment is faulty or damaged and we have another product available in your same size in stock. If stock is unavailable in your purchased product, you will be eligible for a refund.

Please inspect your items upon delivery and return to us within 14 days of receiving your product if items are faulty or in need of returning. There is no need to email us prior to your return or exchange, just follow the steps outlined here within the 14 days and you're good to go.

Steps to return

  1. Clearly label your return with your first name, last name and order number. 
  2. Also write down what you wish to proceed with (refund, exchange, faulty item)
  3. You can purchase your own return bag or re-use (if not torn) the original packaging provided.
  4. Send return to the following address:

 

Returns address

8 Crummer Road
Grey Lynn
Auckland
1021

Once we receive your return we will process the outcome as quickly as possible.

Sizing returns

A clear size guide has been provided on the product page, so we recommend you check this thoroughly before you purchase to avoid any sizing issues. However, sometimes clothes don't fit and we completely get that - we are here to help.

Stella Claire does not alter or resize items that do not fit. We can only offer a refund or exchange.

Terms and Conditions

Items must be returned clearly named with your order number.

We will not accept returns that have been worn or washed.

We will assess the item upon return to ensure that these requirements are met before your refund or exchange is processed.

We will only refund the shipping cost if your items are faulty, damaged or incorrect. Should you choose to return based on change of mind or sizing issues, we retain an administration fee of $10.00 NZD to cover the use of delivery costs. 

Stella Claire is not liable for the loss of items upon return. We would recommend you track your shipping to ensure they are not lost on their way to our office.

Any further inquiries on shipping and returns can be sent to stella@stellaclaire.co.nz. Or feel free to DM us as we're regularly active on instagram @stellaclairenz.